Frequently Asked Questions
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All prints are produced and shipped by a specialist fine‑art print lab using the Creativehub dropshipping service.
They handle the professional giclée printing, careful packing and delivery directly to you, on our behalf. -
Your print is made to order and usually dispatched within 2–5 working days.
After dispatch, typical delivery times are: 6–10 working days for the UK and most of Europe, 6–10 working days for the USA and Canada, and 6–15 working days for the rest of the world.
These timeframes are guidelines rather than guarantees, but they’re a good indication of when you can expect your artwork to arrive. -
Shipping is calculated at checkout based on your delivery address and the size of your print.
Print‑only orders to the UK and EU/EEA usually ship via standard post, with the option in some regions to upgrade to express courier. -
If your order seems unusually delayed beyond the timeframes above, get in touch and we’ll check the tracking and liaise with our print partner.
If a shipment is confirmed lost, or there’s a major delay, we’ll offer a replacement or refund in line with our policy. -
Because prints go into production quickly, changes or cancellations are not always possible once an order is placed.
If you need to update details, contact us as soon as you can and we’ll let you know what we’re able to do. -
We accept major debit and credit cards, plus any additional payment methods shown at checkout, all processed securely.
All prices, currencies and any applicable taxes or duties are clearly displayed before you complete your order. -
Limited editions are capped runs; once all edition numbers are sold, that artwork won’t be reprinted in the same format.
If a limited‑edition order is refunded or cancelled under our policy, the edition number may be returned to stock in our system.